Support

You can sign up with email and password, with Apple, or with Google — whichever you prefer. If you sign up by email, you’ll confirm your address through a verification email the first time you log in.

Please check your Spam and Promotions folders first. If you still don't see it, tap [Resend verification email] in the app. The sender is noreply@truemeditation.app.

On the login screen, tap [Reset password] and we’ll send a reset link to your sign-up email. Accounts created with Apple or Google have no password — just sign in the same way again.

Your records live in your account, in the cloud. Sign in on the new device the same way you signed up (email, Apple, or Google) and every session and statistic comes back automatically.

Breath is measured by double-tapping the screen. Tap twice lightly with your finger to start each breath, then take one inhale–exhale cycle. Double-taps faster than ~0.2s may be registered as a single tap.

PS (Presence Score) is determined by your meditation duration and the depth of your breathing. Longer sessions with deeper breathing yield a higher score. It is meant as a personal indicator of your flow, not an absolute evaluation.

Sleep meditation is designed to be used in bed. If you fall asleep during the session and there is no input for a period of time, the session ends automatically, and your device then follows its own lock settings. If your device is set to Auto-Lock: Never, the battery may drain — please set Auto-Lock to a finite duration.

Sleep meditation is a Premium feature. Free users receive a once-per-day pass during the 30-day free trial period.

Open the app again after reconnecting to the internet. Sessions are saved to the cloud at the end of each session; if the app was force-quit before that point, some data may not have been saved. If a session is still missing after a few days, email us with your sign-up address and the approximate time of the missing session.

You cancel in the store you paid through — we can’t do it for you.

iPhone · iPad: [Settings → your name (Apple ID) → Subscriptions], select True Meditation and cancel.
Android: [Google Play app → Profile → Payments & subscriptions → Subscriptions], select True Meditation and cancel.

Refunds follow the policy and process of the store you paid through. We don’t hold your payment details, so we can’t refund you directly.

iPhone · iPad: go to reportaproblem.apple.com and select the purchase.
Android: follow the Google Play refund help.

In the app, tap [Profile → Subscription → Restore purchases] to re-check the receipt. Store payments can take a few minutes to process. If it still isn’t active, write to us from your sign-up email.

You can delete your account immediately via [Profile → Delete Account] in the app. Deletion blocks the account immediately, and all meditation records and personal data are permanently erased within 30 days. If you cannot access the app, email privacy@truemeditation.app from your sign-up address.

To exercise your right to data portability under GDPR or Korean PIPA, email privacy@truemeditation.app from your sign-up address. We respond within 30 days with a machine-readable export.